Effective Date: 30 May 2025
Company Name: Big Waterfalls Ltd
Website: https://tulotulo.com
Company Number: 16130561
Address: 2 Pearson Rd, Telford, TF2 9TX, England
Support Email: support@tulotulo.com
Phone: +44 7737005433
1. Introduction
Big Waterfalls Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://tulotulo.com.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following data about you:
a. Personal Information:
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Full name
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Email address
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Phone number
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Shipping and billing addresses
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Payment information (processed securely via third-party payment gateways like Stripe)
b. Technical Information:
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IP address
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Browser type and version
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Time zone setting
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Operating system and platform
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Device information
c. Usage Data:
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Pages you visit
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Time spent on pages
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Clickstream data
d. Cookies:
We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. See our Cookie Policy for more details.
3. How We Use Your Information
We use the collected data for the following purposes:
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To process and deliver your orders
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To provide customer support
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To personalize your experience
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To improve our website and services
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To comply with legal obligations
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To send you marketing communications (with your consent)
4. Legal Basis for Processing
We process your data under the following legal bases:
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Performance of a contract (e.g., fulfilling orders)
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Consent (e.g., marketing emails)
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Legitimate interests (e.g., fraud prevention)
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Legal obligation (e.g., tax compliance)
5. Sharing Your Information
We do not sell or rent your data. We may share your information with:
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Payment processors (e.g., Stripe)
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Shipping carriers (e.g., Royal Mail, DHL)
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Analytics providers (e.g., Google Analytics)
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Legal and regulatory authorities if required
All third parties are required to respect the security of your personal data.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
7. Your Rights (UK GDPR)
You have the right to:
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Access your personal data
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Correct any inaccurate data
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Request deletion of your data
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Object to processing
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Request data portability
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Withdraw consent at any time
To exercise your rights, contact us at support@tulotulo.com.
8. Data Security
We use appropriate technical and organizational measures to protect your personal information, including HTTPS, firewalls, and encrypted storage where applicable.
9. International Transfers
Your data may be processed outside the UK. In such cases, we ensure appropriate safeguards are in place to protect your data (e.g., UK IDTA or SCCs).
10. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this policy or how we handle your data, contact us at:
Big Waterfalls Ltd
2 Pearson Rd, Telford, TF2 9TX, England
Email: support@tulotulo.com
Phone: +44 7737005433