Thank you for shopping at Tulotulo. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy to understand how and when your items will be delivered.
Processing Time
All orders are processed within 1–2 business days from Monday to Friday. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a day. In such cases, we will contact you via email or phone.
Shipping Rates & Delivery Times
We currently ship throughout the United Kingdom. Below are our standard shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4–6 business days | Free |
Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery through the carrier's website.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our support team immediately at:
Email: support@tulotulo.com
Phone: +44 7737005433
We will work with the shipping provider to resolve the issue as quickly as possible.
Shipping Restrictions
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We currently do not ship internationally.
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We do not ship to P.O. boxes or military addresses.
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Some oversized or heavy items may have additional handling fees. These will be clearly communicated during checkout.
Address Accuracy
Please ensure your shipping address is correct before placing your order. Tulotulo is not responsible for orders shipped to incorrectly provided addresses. If you realize there is an error after checkout, contact us as soon as possible to correct it before dispatch.
Questions?
For any inquiries about shipping, please reach out to us. We're here to help:
Email: support@tulotulo.com
Phone: +44 7737005433