Effective Date: 30 May 2025
Website: https://tulotulo.com
Company Name: Big Waterfalls Ltd
Company Number: 16130561
Company Address: 2 Pearson Rd, Telford, TF2 9TX, England
Support Email: support@tulotulo.com
Phone: +44 7737005433
1. Introduction
Welcome to Tulotulo. These Terms and Conditions govern your access to and use of our website, products, and services. By using our website, you agree to be legally bound by these terms. If you do not accept these terms, please refrain from using our site.
2. Eligibility
You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian to place an order.
3. Use of the Website
You agree to use the website only for lawful purposes. You are not permitted to use the site in any way that may impair the performance, damage the content, or otherwise reduce the functionality of the site.
4. Product Information
We strive to ensure all product descriptions, prices, and images are accurate and up-to-date. However, we do not warrant that product details or other content is free of errors. If a product offered on the site is not as described, your sole remedy is to return it in unused condition.
5. Orders and Payment
By placing an order through our website, you are offering to purchase a product subject to these terms.
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All orders are subject to availability and confirmation.
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Prices are listed in GBP (£) and include applicable VAT.
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Payments are processed securely via third-party providers (e.g., Stripe, PayPal).
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We reserve the right to cancel any order if payment is not successfully processed.
6. Shipping and Delivery
We aim to dispatch orders promptly and provide estimated delivery timeframes. However, we are not liable for delays caused by courier services or unforeseen circumstances. Please refer to our Shipping Policy for full details.
7. Returns and Refunds
If you are not satisfied with your purchase, you may return the item within 14 days of delivery, subject to our Refund Policy. Items must be unused and returned in their original condition.
8. Intellectual Property
All content on this website — including logos, images, product descriptions, text, graphics, and layout — is the property of Big Waterfalls Ltd or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Big Waterfalls Ltd shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
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The use or inability to use our website
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Delays or interruptions in service
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Errors or omissions in content
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Loss of data or profits
10. Third-Party Links
Our website may include links to third-party websites for your convenience. We do not endorse or control these sites and are not responsible for their content or policies.
11. Changes to Terms
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of the website implies acceptance of the revised terms.
12. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Big Waterfalls Ltd
2 Pearson Rd, Telford, TF2 9TX, England
Email: support@tulotulo.com
Phone: +44 7737005433